Ex333's Privacy Policy

1 Introduction & Scope

Ex333 is a trusted online gaming platform delivering a safe and enjoyable experience for users in Bangladesh. This Privacy Policy applies to our website, mobile app, and all related services.

When you register, log in, make a deposit, or play any game on ex333, certain information naturally flows into our systems. This policy is designed to give you full transparency on how your privacy is protected throughout.

We believe privacy is a fundamental right. That is why ex333's Privacy Policy is built on the highest standards of transparency and accountability. We never collect data unnecessarily, and we never sell it to third parties.

2 What types of data are collected

Ex333 collects two types of data — what you provide directly and what is gathered automatically as you use the platform.

Directly Collected Information

• Full name, date of birth, and email address provided at registration.
• Phone number and current address.
• Copies of National ID (NID), passport, or other government-issued ID submitted for KYC verification.
• Payment method details — bKash, Nagad, Rocket, or Upay account number.
• Records of conversations with the support team.

Automatically Collected Information

• IP address and device type (mobile, tablet, or desktop).
• Browser type and operating system information.
• A log of time spent on the platform and pages visited.
• Details of betting and gaming activity.
• Data collected through cookies and similar tracking technologies.

3 Purpose of Data Use

Ex333 uses your data solely for specific, legitimate purposes. In line with our Privacy Policy, no information is used for anything beyond what is required.

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To ensure uninterrupted gaming, betting, deposit, and withdrawal services.
• KYC & Legal Compliance: To verify identity and comply with applicable laws.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To address your complaints and queries.
• Promotions & Offers: To send you relevant bonuses and offers based on your preferences (with your consent).
• Service Improvement: To enhance platform quality and user experience.
• Responsible Gaming: To identify unusual gaming behavior and provide assistance to members.

4 Data Sharing & Third-Party Policy

Ex333 never sells your personal data or shares it with third parties unnecessarily. That said, information may be shared in the following limited circumstances:

Payment Processors

Transaction details are shared with bKash, Nagad, Rocket, and Upay as needed to process deposits and withdrawals. These partners operate under their own privacy policies.

Technology & Game Providers

We work with select technology partners for game operations and platform maintenance. They only receive the information strictly necessary to provide their services.

Legal Obligations

We are required to disclose data in response to court orders, government directives, or lawful requests from law enforcement. Where possible, you will be notified in advance.

5 Cookies & Tracking Technologies

Ex333 uses cookies and similar technologies on its website and app to enhance your browsing experience and maintain platform security.

Cookie Types

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor and improve platform usage.
• Security Cookies: To detect fraud and unauthorized access.

You can disable non-essential cookies through your browser settings, though some features may not function properly as a result.

6 Data Security Measures

Ex333 applies industry-leading technology to keep your data secure. Our Privacy Policy ensures protection through both technical and administrative safeguards.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Real-time protection against cyber attacks.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Limited Access Policy: Only authorized personnel can access data, and only when necessary.
• Data Backup: Encrypted backups are stored regularly on secure servers.

7 Data Retention Period

Ex333 retains your data only for as long as necessary — no longer. How long we keep it depends on the type of data and applicable legal requirements.

• Active account data: retained for the duration the account remains open.
• KYC and identity verification documents: minimum 5 years after account closure.
• Transaction and financial records: 5–7 years, as required by law.
• Customer support conversations: up to 3 years.
• Marketing data: until consent is withdrawn.

Once the designated retention period expires, data is securely deleted or anonymized so that identification is no longer possible.

8 Your Privacy Rights

Under ex333's Privacy Policy, you have a number of rights regarding your personal data. We want you to be fully aware of what those rights are.

• Right of Access: You can submit a request to find out what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: You can request a copy of your data in a readable format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

9 Minor Protection

Ex333 is firmly committed to protecting minors. Our platform is strictly for users aged 18 and above, and we never knowingly collect personal information from anyone under that age.

A note to parents — if your child has accidentally accessed this platform, please contact our support team immediately.

10 Privacy Policy Updates

Ex333 may update this Privacy Policy as needed. If significant changes are made, we will notify you through the following channels:

• Displaying notifications upon logging in to the platform.
• Sending update notifications to your registered email.
• Updating the effective date on this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page periodically to stay informed.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding the Privacy Policy, please get in touch with us. Our data protection team is ready to address all your queries.

We believe honest, open communication is the foundation of trust. Any privacy-related concern you have is taken very seriously by us.